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Visit FAQCommon Issues & Solutions
Authentication Failed Error
If you receive an authentication error when adding a workspace:
- Ensure you copied both xoxc and xoxd tokens correctly
- Make sure you're logged into the correct Slack workspace
- Try refreshing your Slack page and copying the tokens again
- Check that your tokens haven't expired (they may need renewal after logout)
Status Not Updating
If your Slack status isn't staying green:
- Verify your schedule is enabled in the Schedule settings
- Check that the current time is within your active hours
- Ensure your workspace is marked as active in API Keys
- Your tokens may have expired - try updating them
Security & Privacy
Your security is our priority:
- All tokens are encrypted before storage
- We never store your Slack messages or access private data
- You can delete your data at any time from Settings
- We only update your presence status, nothing else
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